Refund policy

 

We accept returns and exchanges within 7 days of delivery.

To be eligible for a return or exchange:
 • Items must be unused, unwashed, and in original condition
 • All original tags and packaging must be intact
 • Proof of purchase is required

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NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned or exchanged:
 • Sale or discounted items
 • Customized or made-to-order pieces
 • Intimates, swimwear, and accessories (for hygiene reasons)

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EXCHANGES

We offer one-time exchanges for size or style (subject to availability).
Customers are responsible for return shipping fees. We will cover the shipping cost for the exchanged item.

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RETURNS

Once your return is received and inspected, refunds will be issued to the original payment method within 5–10 business days.
Original shipping fees are non-refundable, and customers are responsible for return shipping costs.

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DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos. We will resolve the issue promptly.

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HOW TO START A RETURN

Please contact us at info@clubferal.com with your order number and reason for return.